If you do not collect or accept your order within the 15 days the order will be returned to us as a result of “not being picked up” or “not possible to deliver to customer”.
Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item to you. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.
If you have any queries about Delivery, please don't hesitate to contact us - firstname.lastname@example.org
Brexit Implications for UK Orders
The seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
We do hope that you are happy with your purchase, however if you would like to return your item(s), you have 14 days from the date of delivery to contact us to return your order. The item(s) must be returned undamaged and in their original packaging in re-saleable condition.
You are responsible for the cost of returning the item(s) unless the goods you have received are faulty or damaged. Please ensure that you use a trusted shipping service and keep a receipt of your returned item(s) as we will not be able to issue a refund if your return is lost in transit, however by keeping the receipt you may be eligible to claim compensation with your chosen shipping service.
Once we have received your returned item(s), we will notify you and process your refund for the returned goods. Please allow up to 14 days for the refund to show in your account.
Please email us on email@example.com and we will be able to provide you with the returns address.