Delivery & Returns
Due to Covid-19 we are experiencing delays with European & International order delivery. Parcels can take up to four weeks to reach their destination at this time. We appreciate your patience.
Shipping Country Delivery Time
Ireland 1-2 working days
Due to increased volume during certain times of year, e.g., Product Launches, Black Friday or Special Offers please allow up to 5-10 working days for delivery within Ireland.
Europe 3-8 working days
UK 3-8 working days
United States 5-12 working days
Rest of the World 5-12 working days
SHIPPING AND DISPATCH INFORMATION
We can ship to virtually any address in the world. Please note that dependant on the local courier service, some international destinations have longer transit times. We’ve outlined this for you in the table above.
Our priority is you. You've chosen to order with us and we really appreciate your custom, therefore we always dispatch within 24 hours or same-day when you order before 1pm GMT.
To ensure a successful delivery of your The Irish Country Home order, it’s important that you supply accurate information.
Please Note: The Irish Country Home will not be responsible for missing items where you have provided unsafe instruction such as an address other than your own address. E.g., "if not in, leave around back" or "leave next door" or any instructions of such nature.
ONCE WE DISPATCH
After your order is carefully received, picked and packed we hand it over to our trusted couriers. We work with a variety of couriers to allow us to dispatch globally and on time.
Most orders arrive before the estimated delivery window for all regions, however if you are concerned about your delivery please ensure you wait until the estimated shipping window has passed before contacting us.
ITEM NOT ARRIVED YET?
Firstly, don’t panic! We trust our couriers to deliver - every time. 99% of the time it’s perfect. However, we understand that sometimes an order can be delayed during peak periods or (although rarely) lost on route.
Delayed Packages could be due to a slow transit, a customs delay or challenging post office policies in some regions.
If your parcel appears to be lost, we must wait up to 28 days before we are able to formally file a missing parcel claim. Until this time period has passed as your parcel may still be in transit.
Following this time period, we will open a "missing parcel investigation". This will provide additional delivery information, where possible and validate that it has not been delivered.
Contact us firstname.lastname@example.org
Please note: we cannot send out a repeat order or a refund until we receive confirmation that the order is lost in transit.
If you do not collect or accept your order within the 15 days the order will be returned to us as a result of “not being picked up” or “not possible to deliver to customer”.
Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item to you. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.
If you have any queries about Delivery, please don't hesitate to contact us - email@example.com
Brexit Implications for UK Orders
The seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
We do hope that you are happy with your purchase, however if you would like to return your item(s), you have 14 days from the date of delivery to contact us to return your order. The item(s) must be returned undamaged and in their original packaging in re-saleable condition.
You are responsible for the cost of returning the item(s) unless the goods you have received are faulty or damaged. Please ensure that you use a trusted shipping service and keep a receipt of your returned item(s) as we will not be able to issue a refund if your return is lost in transit, however by keeping the receipt you may be eligible to claim compensation with your chosen shipping service.
Once we have received your returned item(s), we will notify you and process your refund for the returned goods. Please allow up to 14 days for the refund to show in your account.
Please email us on firstname.lastname@example.org and we will be able to provide you with the returns address.